With our CleanComplete Verification™ 360-Degree Safety & Hygiene Protocols.
No matter where in the world you choose to travel with us, Impression by Secrets, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Alua Hotels & Resorts® and Sunscape® Resorts & Spas, offer a premium level of health and wellness with our CleanComplete VerificationTM program. Your peace of mind is considered through every step of your journey and our programs are designed to get you back in the sunshine with confidence. While each property has its own unique personality, all are united in a shared commitment to your well-being in our luxury all-inclusive environments.
Join us. It’s time to travel again.
Check Out Our Safety Standards
Please note that policies and practices are subject to change and may vary based on alignment with relevant in-country government or health authority requirements. All guests travel and stay at the resort at their own risk. Guests are required to follow Check-In protocol and requirements, if they do not do so, they will not be allowed to Check-In and will be escorted from the resort.
All expenses associated with transport to off-site medical facilities, treatment and testing at those facilities are borne by the guest. Guests will not incur costs for examination by an in-house doctor.
If further information is desired or helpful, please visit the CDC website (CDC.gov) and the website for your destination.
In every case, the identity of anyone impacted by COVID-19 will be protected and not shared publicly.
HEALTH & SAFETY TIPS
Before booking travel and before your travel dates, we strongly recommend that you visit the U.S. Department of State website travel.state.gov, as well as the Centers for Disease Control and Prevention website, cdc.gov, which include important information on foreign travel such as travel advisories, warnings and restrictions issued by the U.S. government. You are responsible for complying with the health requirements of the countries you intend to visit. If you make a booking, you are confirming that you have followed our recommendations above and forever waive any argument that we should have done anything further with respect to warnings or alerts. Check with your physician regarding any immunizations that may be recommended or required. Use common sense while vacationing abroad. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications. Should someone in your party become ill, alert the resort front desk for immediate medical attention or call the emergency number provided by the resort. Also advise your Resort Representative as soon as possible, who may be able to provide assistance. If you have medical issues or concerns about medical services, we urge you to contact your resort with specific questions. Please be aware that medical standards and training of emergency responders and resort medical facilities vary greatly, and health care abroad may not be the same as you might expect at home. It may be standard policy for hospitals and medical providers abroad to require cash payment upfront for services. Check with your insurance provider regarding claims for reimbursement. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States, and also may be lower in other countries. Low balcony railings create a risk of falls, which may result in serious injury or death. Bottled drinking water is recommended. BY OFFERING TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS AND INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. No destination is 100% safe. By embarking upon your travel, you voluntarily assume all risks involved in such travel, whether expected or unexpected.