Social Stays That Pay

PROGRAM AMENITIES

• Up to 4 complimentary rooms per group, based on seasonality*. Low Season: every 6th room free, max of 4; Mid Season: every 8th room free, max of 4; High Season: every 10th room free, max of 3.
  
  • *For Impression by Secrets resorts, Zoëtry Wellness & Spa Resorts & Spas, and Secrets Moxché Playa del Carmen only: All Seasons: every 15th room free, max of 3.
• Up to 4 complimentary room upgrades per group, based on seasonality*. Low Season: free upgrade for every 6th paid room, max of 4; Mid Season: free upgrade for every 8th paid room, max of 4; High Season: free upgrade for every 10th paid room, max of 3.
  • *For Impression by Secrets resorts, Zoëtry Wellness & Spa Resorts & Spas, and Secrets Moxché Playa del Carmen only: All Seasons: free upgrade for every 15th paid room, max of 3.
• One cocktail hour for groups of 10 or more rooms (max of 30 people)¹
• Private check-in
• 20% discount on spa services and 10% discount on spa products
• Group Coordinator for groups of 10 or more rooms
• Special welcome amenity for the group leader

TERMS & CONDITIONS

The Social Stays That Pay program is valid on all new social group reservations traveling until December 20, 2027. No rollbacks or re-bookings permitted.  Program applies to all room occupancies, as long as the single occupancy rooms do not exceed 30% of the group’s total reservations. If single occupancy rooms surpass 30%, those rooms will be considered based on double occupancy. All reservations must be booked through the same source to qualify. Not valid for Meetings & Incentives groups as defined by Inclusive Collection’s Standard Group Policy. This program is not available for groups crossing over any holiday blackout dates. Blackout dates vary by resort. 

Note: If a group's travel dates overlap two seasons, the terms and conditions along with complimentary rooms and upgrades will apply based on the peak arrival day. For example: A 50 room group arrives in a span of 2 days. 15 rooms check-in on June 6, 2026, 35 rooms check-in on June 7, 2026. The terms and conditions along with complimentary rooms and upgrade will be calculated based on High Season as the June 9 date has the majority of room check-ins.
Eligible groups will receive the following:

• Complimentary room nights are calculated daily and are not cumulative. It is not required to have all paid rooms in the same room category in order to receive the complimentary room(s). Complimentary rooms are to be applied to the lowest total value room of any occupancy on each night that qualifies.
• Complimentary room upgrade applies to the lowest room category booked and for the group’s average length of stay. Upgrades are subject to availability and may be limited to specific room categories and exclude certain suite types.
• One (1), welcome cocktail hour for groups of 10 or more rooms for a max of 30 people. The hotel has the right to deny any additional person(s) over 30 people or may allow them to be added for an additional fee per person.
• Cocktail hour must be requested from the resort at least 30 days prior to arrival. Duration is one hour in a premium location, inclusive of drinks only. Food may be available at an additional cost and is at the discretion of the hotel.¹
• Private check-in for groups arriving together; must be requested from the resort at least 30 days prior to arrival
• 20% discount per person on spa services and 10% discount per person on spa products. Valid once per person, per stay and not combinable with any spa promotions or coupons.
• Group Coordinator for groups of 10 or more rooms
• Special welcome amenity for the group leader, limit one welcome amenity per group. Amenity varies by resort. 

The Social Stays that Pay program is combinable with all existing Institutional Promotions and Add-on Packages, including free wedding packages if criteria are met separately. Not combinable with other group promotional offers unless otherwise specified. Restrictions may apply and this entire offer is subject to hotel availability. Program may change at any time without prior notice. Employees of tour operators and wholesalers do not qualify.

¹Limit to one cocktail hour / party per group when combined with any packages including cocktail hour / party.

REDEMPTION REQUIREMENTS

For Impression by Secrets resorts, Zoëtry Wellness & Spa Resorts and Secrets Moxché Playa del Carmen, there is a 10-room minimum for this program. For all other participating hotels, minimum room requirements apply per season as follows:

• Low Season: 6-room minimum
• Mid Season: 8-room minimum
• High Season: 10 room minimum

Any groups requiring event services of any kind may be directed to the hotel’s Group Sales Manager and are subject to a surcharge.

The following must be reported according to the deadlines below, based on group size: (1) Lead PAX name (2) Room type (3) Booking date (4) Arrival date (5) Duration (6) Booking number (7) Room rate (8) Group name (9) Hotel name

Groups of 10 rooms or more: All rooms must be reported at least 60 days prior to first arrival date with above information. 
Groups of 9 rooms or less: All rooms must be reported at least 45 days prior to first arrival date with above information.

No changes of any type are allowed 7 days or less prior to arrival.

Please note, for groups of 10 rooms or more—calculations for complimentary rooms and upgrades will be based on the number of rooms reported at 60 days prior to the first arrival date. Additional rooms reported after the 60-day deadline will not be counted towards amenities. If a group size increases from being 9 rooms or less to exceeding 10 rooms after the 60-day cutoff, the group is only eligible to receive Social Stays that Pay amenities up to 9 rooms as long as still reported 45 days prior to arrival.